Reply Requirements
Allow an agent to reply only if a set of rules is satisfied
app-reply-requirements
Allow an agent to reply only if a set of rules is satisfied.
Contents
Installation
This project requires Deskpro Apps Tool to be installed alongside the other dependencies. You can install Deskpro Apps Tool either locally or globally. We recommend to install it globally so you have it always availabe
To install the dependencies and Deskpro Apps Tool locally, run:
npm install && npm install @deskproapps/dpat
If you already have Deskpro Apps Tool installed, run:
npm install
Development
In your project folder run
npm run dev
Go to your deskpro installation, login to the agent interface, and navigate to the link below:
https://your-local-deskpro.com/agent/?appstore.environment=development
Notice the appstore.environment=development query parameter that tells Deskpro to load your application from the development server
Changing the default application
To start making changes, open the following file in your favourite editor.
src/main/javascript/App.jsx
While the development server is on, any change will cause the application to be reloaded in the Deskpro window, giving you a nice live preview.
Packaging
Once you are satisfied with your application, you will probably want to install it on your production or test installation of DeskPRO. To do that, you must package your application files in a distribution package that can be understood by DeskPRO when it will install your application,
To package the application, in your project folder run:
npm run package
This will create a dist folder inside your project folder which contains all the unpacked and compiled assets
and a zip file named app.zip. This app.zip file is the one required to install your application via the DeskPro admin interface.
Prerequisites
Make sure you have an up to date version of node, preferably version 6.x.x
Make sure you have the latest Deskpro Apps Tool, installed globally
npm install -g @deskproapps/dpat