labs-auto-self-assign

Assign a ticket automatically to the agent when viewing it, if the ticket is unassigned.

Getting started

Start the development server

In your project folder run

npm run dev

Go to your deskpro installation, login to the agent interface, and navigate to the link below:
https://your-local-deskpro.com/agent/?appstore.environment=development

Notice the appstore.environment=development query parameter that tells Deskpro to load your application from the development server

Changing the default application

To start making changes, open the following file in your favourite editor.

src/main/javascript/App.jsx

While the development server is on, any change will cause the application to be reloaded in the Deskpro window, giving you a nice live preview.

Packaging the application for distribution

In your project folder run:

npm run package

This will create a dist folder inside your project folder which contains all the unpacked and compiled assets and a zip file named app.zip. This app.zip file is the one required to install your application via the DeskPro admin interface.

Documentation

View online docs at: https://deskproapps.github.io/labs-auto-self-assign